Shipping policy

Shipping Policy

At Hidify.eu , we are committed to providing fast, reliable, and transparent shipping services to ensure your orders arrive safely and on time. Below is our detailed shipping policy:


1. Shipping Regions

  • At this time, we ship exclusively within Europe and North America, with most orders dispatched from our European warehouse. Should stock shortages occur, orders may temporarily be shipped directly from our manufacturing facility in Asia

2. Shipping Carriers

To ensure efficient delivery, we partner with trusted carriers:

  • DPD : For most European destinations.
  • USPS : For select international shipments (if applicable).
  • FedEx : For express or priority deliveries.

Your order will be shipped via the carrier that best suits your location and selected shipping method.


3. Delivery Times

  • Standard Shipping : 3–7 business days (depending on the destination).
  • Express Shipping : 1–3 business days (available for select locations).
  • Delivery times may vary based on the carrier, destination, and customs processing (if applicable).

4. Shipping Costs

  • Shipping costs are calculated at checkout based on:
    • Destination country.
    • Order weight and dimensions.
    • Selected shipping method (Standard or Express).
  • Free shipping may be offered for orders above a specific value (if applicable). Check our promotions page for details.

5. Order Processing

  • Orders are processed within 1 – 3 business days after payment confirmation.
  • Once your order is shipped, you will receive a confirmation email with tracking details.

6. Tracking Your Order

  • All shipments include a tracking number.
  • You can track your order directly through the carrier’s website using the tracking link provided in your confirmation email.

7. Customs and Duties

  • Since we only ship within Europe, customs duties generally do not apply.
  • However, if additional fees are imposed by local regulations, they are the responsibility of the customer.

8. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please contact us immediately at support@hidify.eu within 7 days of the delivery date.
  • We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as soon as possible.

9. Returns and Exchanges

For information about returns or exchanges, please refer to our Refund Policy at https://hidify.eu/policies/refund-policy.


10. Contact Us

If you have any questions or concerns about your order or shipping status, feel free to reach out to us:

  • Email : support@hidify.eu 
  • Phone : +4915158705986
  • Business Hours : Monday–Friday, 8:00 AM–5:00 PM (European Time)

Thank you for choosing Hidify.eu ! We strive to make your shopping experience seamless and enjoyable from start to finish.